Payments troubleshooter: Understand fees and Multicurrency (and where to see them)

Why this matters

Accountants need to know where to see fees, commission adjustments, and currency conversion impacts. Guests appreciate transparency—and properties can create a small new revenue stream with Multicurrency.

## What’s the challenge

Teams aren’t sure where fee details live (hint: Payment report export) or how Multicurrency appears across invoice and reporting views; finance wants to explain line items simply.

Best-practice overview- For detailed fee breakdowns (scheme, interchange, commission, adjustments), export the Payment report; fee columns populate after processors finalize actual fees (typically within a few days). See help article Track fees with the Payment report export

  • Multicurrency by Mews Payments offers guests the choice to pay in their home currency at a transparent markup; properties retain a portion of the markup and can see Multicurrency revenue in reporting and invoices per guidance. Take a look at the community announcement and guides for Multicurrency

  • On the Mews.com product page, find out more about Multicurrency and how it fits into the Mews Payments platform: link here

  • For legal terms (transparency, responsibilities, and definitions), you can find those here: https://www.mews.com/en/legal/multicurrency

:backhand_index_pointing_right: Checkout the Mews University course on multicurrency here for a closer look at this topic: Multicurrency by Mews Payments