Hi everyone,
I was wondering if MEWS have already thought about the possibility of two different check-in options.
At the moment, as far as I am aware, if we have enabled automatic check-in, all units will be checked in on a specific time (in our case 3PM), but for those, who have not finalized check-in online, it is causing inconvenience cause they are not able to do the check-in onsite upon arrival as MEWS have already checked-in all units.
So I was wondering, is there a possible way that for those, who have done the online check-in, the room will be checked in automatically in Mews and for those, who have not done online verson, will need to check-in in the kiosk once they arrive?
A lot of check-ins but I was trying to express my need as good as possible.
HI @Annika_Koss,
as far as i know there is only the option on your stay service as mentioned from your side.
i know the issue so we haven´t activated that on our properties due to the time they are checked-in.
I know the issue you are referring to. there is no option to devide as mentioned on your question.
Hi @Annika_Koss,
Thanks for raising this, and thanks @Johannes_Rott for confirming the limitation. Your understanding is correct: unfortunately, this exact split is not available with the standard Enable automatic check-in setting. When enabled, Mews automatically checks in all eligible reservations at their scheduled arrival time, regardless of whether online check-in has been completed.
If you use Mews Digital Key, there is a separate conditional automatic check-in flow. This only automatically checks in reservations where online check-in has been completed and the other requirements are met. Guests who have not completed online check-in can then complete check-in through the kiosk or with staff.
Otherwise, the workaround is to disable automatic check-in and have all guests complete check-in at the kiosk or front desk. There is currently no native setting to split the behaviour based on online check-in status.
Best,
Luke