Hi everyone 
I’m curious how other hotels use the QR code guests receive after completing their online check-in to make their arrival as smooth and effortless as possible.
At our hotel, we haven’t managed to get the QR code functionality to work properly. As a result, guests who have already checked in online still need to manually search for their reservation at the kiosk.
This can easily give guests the impression that completing online check-in beforehand didn’t really save them any time or effort.
My view is that guests who check in online should actually benefit from doing so. Ideally, they should be able to arrive, scan their QR code, collect their room key and be on their way, with minimal additional interaction.
How does this work at your property? Are you successfully using QR codes to simplify the arrival process, or are you experiencing similar challenges?
I’d love to hear how others have approached this!