This is one of my favorite Matt Talks from our own Inner Circle member, Maurits Bots from WestCord Hotels.
Matt caught up with him about automating operations — can you afford the time not to listen?
Watch this episode here 
https://mews.wistia.com/medias/ppx76scubx
Why you should listen:
- the real “push and pull” of automation — where it adds value vs where human touch still matters most
- how to strike the right balance between efficiency and guest experience (without over-automating)
- practical examples of freeing up team time by automating repetitive operational tasks
- why automation isn’t just about cost-saving, but enabling staff to focus on higher-impact, guest-facing moments
If you’re navigating how far to take automation in your own operation, this one hits that sweet spot between strategy and reality.
What’s your current stance — are you leaning more into automation, or protecting human touchpoints?
Thank you @mauritsbots for your insights 
Could there be a surprise lurking here?..
There’s a lot more episodes of Matt Talks: Check them out here