Hi everyone 
Your guests tell your team useful things. “I’m gluten-free.” “It’s our anniversary.” “Please don’t knock before 10am.” Right now most of that disappears when the stay ends — so the guest repeats themselves next time, and your team re-enters it.
We’re building a Guest Context Agent that changes this. When a guest shares something useful in a messaging conversation, Mews can remember it for future stays, and the agents you already use pick it up from there:
- Guest Messaging stops asking what the guest already answered.
- Upsells become more relevant to what the guest has told you.
- Smart Tasks carry requests into the next stay.
There’s no new screen and no change to your team’s workflow — it runs behind the agents you already use. Remembered details are kept separate from your PMS data, with Mews-controlled safeguards around what can be stored at all.
We’re looking for a small number of beta properties where Guest Messaging is already live. If that’s you, we’d like your input on what’s worth remembering, what isn’t, and where it should show up.
Don’t have Guest Messaging yet? Tell us in the form and we’ll cover both — getting Guest Messaging running at your property, and joining this beta once it is.
Want to learn more about Guest Messaging?
Hotel Guest Messaging Software | Mews
How to take part
Fill out this short form — five questions, takes a minute. We’ll take it from there.
Questions or comments before you decide? Drop them below — if there’s anything you need to know before putting your property forward, ask and we’ll answer in the thread 
