I’m experiencing issues with the new email confirmation template from use. For the reservation details and pricing summary I use the default settings.
My problem is that every nightly/daily service/product is added on it’s own row. With bookings of multiple rooms and long stays, the confirmation becomes enormous and hard to read. I would like to have these nightly products grouped per item instead of each nightly item on a separate row.
Currently, under extra’s it lists all extra’s (dog per night) without a price per room/reservation.
Then under Pricing summary it lists every nightly item on its own row. This includes room price per night, city tax per day, dog per day etc.
having these two enormous lists underneath eachother makes it hard to read.
At the moment, the new Mews confirmation template displays items per posting/per night in the Pricing summary. This means that each nightly charge (room rate, city tax, or per-night products such as a dog fee) will appear on separate rows.
Because of this design, it’s currently not possible to group identical items into a summarized format like:
3 × nightly stay
3 × city tax
3 × dog
The structure of these sections in the template is fixed, so grouping nightly items into a single line isn’t supported right now.
As a small workaround, you can consider hiding either the Extras section or the Pricing summary in the confirmation template to reduce duplication and make the email shorter for guests.
I agree that a grouped overview would make confirmations much easier to read for longer stays or multi-room bookings, so this is definitely good feedback for future improvements.
Hi @NinaKC You are very welcome to raise this as a feature request here for review by our product teams: Welcome to the Product Ideas Forum
Many thanks
