@laura.asplin
I also had a rule regarding extra beds and fold-out sofas, but it kept suggesting additional beds for reservations where there was no need to at all, so I tried to prevent that by first changing the rule a little bit, and then deleted it… still kept giving such suggestions.
I don’t mind leaving it up for a while, so you can look for your self with real data 
But please no more than a couple of days, it’s more confusing than anything else at this point. Maybe you can limit visibility to selected accounts (me), so that it does not interfere with daily operations?
The Citytax adjustments are just pure accounting purpose to correctly calculate city tax in Vienna. These products have no relevancy in regards to tasks what so ever.
What kind of rules would work? Something like “Ignore all city tax and city tax adjustments products”, “Ignore all extra bed related notes and don’t create tasks for that” (as we already have the notes that serve the same purpose in an efficient way)? Will negative rules work? I was expecting that only rules created in the setup would be used, but your system prompt seems to broadly anticipate a lot of task that might or might not make sense for any particular property either way… I think it would make more sense to start slow with only a very focused rule set where an additional value might be anticipated for the sepcific property.
BTW: I would rather like to have available a separate note category for housekeeping that would automatically sync to our HK app Sweeply, so that we DON’T have to manually transfer HK related notes over to sweeply - currently the whole junk of notes is synced and HK staff either need to sift through all that info that they have nothing to do with, or we need to highlight their notes by manually adding them again in a more approprieate field (daily notes per room). Also creating tasks for HK makes no sense when those tasks are not synced to the tools they use …
I still doubt that the system will yield a lot of benefit, think of it like this:
- it creates tasks - tasks to be completed by humans, who already have a lot of work load to fullfill
- will it be 100% reliable? no, it won’t, maybe 80% if we are lucky - but then we have another task for a human at hand - verify accuracy for every suggested action/task? Does the guest really want slippers in their room? Or is ist just a halucination?
- we usually really don’t have a lot of context for our guests in order to allow an AI to make a judgment what we could offer as a great add on to enhance their guest experience, maybe for chains that can draw from a history of past stays in other properties and offer a lot of additonal service…? IDK …
- An example:
Note free breakfast entitlement for smoother check-in
Why this suggestion
- The reservation includes multiple “Genius Free Breakfast (booking.com)” product orders, indicating breakfast is already included through the channel offer.
- Explicitly noting this helps front desk avoid offering paid breakfast again and prevents confusion or double-charging at check-in or during the stay.
Suggested steps
- Add a brief note to the reservation in the PMS that breakfast is included via “Genius Free Breakfast (booking.com)” for this stay.
- At check-in, proactively inform the guest that breakfast is already included and where/when it is served.
- Remind team members not to sell additional standard breakfast for this guest unless they request extras beyond the included offer.
Let’s put aside that no rule asked for that kind of suggestion. At first glance this makes sense, but let me walk through it:
- Add a note to the reservation … why, it’s already there ..?!
- Proactively inform the guest that breakfast is included at CI - good idea, but how will staff know it at the time the guests checks in? There is no mechanism in MEWS to show such an important note to staff on the check-in tablet in staff mode, or in Commander, to make them actively aware of it, so there sits a task that says, inform guests at check-in, but it’s not at your fingertips when you need it most…
- Remind team members not to sell additional bkfst - yeah good plan, but how would you do that? PostIt on the front desk? Chat Message on the internal message board? Note in the reservation, oh we already got that one …
- So where is the benefit?
Another one
Confirm breakfast details and share gluten-free option
Why this suggestion
- The reservation already includes Breakfast incl. products, so the guest will have breakfast during the stay.
- The enterprise product catalog shows a complimentary Glutenfree Breakfast item, indicating the property can cater to gluten-free needs.
- Proactively confirming breakfast times and mentioning the gluten-free option can personalize the stay and avoid confusion at breakfast.
Suggested steps
- Before arrival, check the reservation to confirm that breakfast is included for the stay dates.
- Prepare a brief note or script at the front desk to inform the guest at check-in about breakfast times, location, and that gluten-free breakfast is available on request.
- If the guest indicates any dietary needs (e.g., gluten-free), add a note to the profile and inform the breakfast team so they can be ready on the following mornings.
First, you need to know, there is no indication whatsoever in the related reservation that the guest might need a gluten-free breakfast (which we offer with no additional charge, the product is simply there to have it on our breakfast list when we add it manually once a real request comes in).
- Check the reservation to confirm that breakfast is included? - What did the AI just note above, yes it IS already included, what’s the point checking again?
- the remaining suggestions are standard checkin procedure, besides that it would probably come across a little awkward to ask any random guest for gluten-free options, right?
I think, as it is, this smart system needs some second thought…
Kind regards,
Jean-Philipp.
turns guest and reservation context into suggested actions you accept in one tap. A returning guest prefers a high floor away from the elevator – the suggestion appears on the reservation before they arrive, routed to the right department.
brings all of those suggestions into one filterable view, so preparing for today’s arrivals takes minutes instead of opening every reservation.
lets you write your property’s rules in your own words – “VIPs always get an attempted upgrade” – so every suggestion reflects how your property actually operates.