The much-anticipated Smart Tips - an AI summary of a guests’ previous and future reservation notes, preferences and status - is now available directly in our guest profiles!
This means hoteliers do not have to go out of their way to have a quick overview of what there is to know about each guest, blending seamlessly into their routines, and avoiding any missed opportunities to create those remarkable experiences.
How can I get started?
The AI Summaries are already live for all demo properties, so feel free to take it out for a spin on your demo anytime, just by opening any guest’s profile.
To experience it in production (which is really where the magic happens, cause… data):
Reply to this thread with the property you’d like added to this beta, in production
I’ll enable the AI Summaries within my next working day (I promise I will be quick )
Depending on how many volunteers we got, we may limit the beta during the first few days while we monitor performance and feedback
What about my data?
Guest data is not used to train any models. These summaries are generated on the fly, each time a page is opened, and the AI models we use do not own nor store our data. A side effect of these summaries being created every time is that if you reload the page, the summaries will be written in a slightly different way.
Please ask any questions or share any feedback you have below.
Here are 3 things I am already aware of and we are working on fine-tuning:
The summaries are only in English, for now. But it does take notes written in other languages into consideration.
The AI is not aware of guest genders/pronouns: we will solve it by trying to always refer to them as “the guest” instead. So instead of “he does not like low floors” it will be instructed to say “the guest does not like low floors”
Acronyms can get funny. @mauritsbots pointed out a hilarious example to me: the AI thinks POA (pay on arrival) means Power of Attorney; which is completely irrelevant for our industry. We plan on telling the model not to break acronyms down and keep the hotel’s internal vocab.
Thank you all in advance for your enthusiasm and feedback!
Definitely! We are working on showing it on your interface language - I just don’t want to wait for that to start getting feedback already on the content produced
The much-anticipated Smart Tips - an AI summary of a guests’ previous and future reservation notes, preferences and status - is now available directly in our guest profiles!
This means hoteliers do not have to go out of their way to have a quick overview of what there is to know about each guest, blending seamlessly into their routines, and avoiding any missed opportunities to create those remarkable experiences.
How can I get started?
The AI Summaries are already live for all demo properties, so feel free to take it out for a spin on your demo anytime, just by opening any guest’s profile.
To experience it in production (which is really where the magic happens, cause… data):
Reply to this thread with the property you’d like added to this beta, in production
I’ll enable the AI Summaries within my next working day (I promise I will be quick )
Depending on how many volunteers we got, we may limit the beta during the first few days while we monitor performance and feedback
What about my data?
Guest data is not used to train any models. These summaries are generated on the fly, each time a page is opened, and the AI models we use do not own nor store our data. A side effect of these summaries being created every time is that if you reload the page, the summaries will be written in a slightly different way.
Please ask any questions or share any feedback you have below.
We would love to have this at The Regent Aparthotel! Thank you!
AI summary of a guests’ previous and future reservation notes, preferences and status - is now available directly in our guest profiles!
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