Skip to main content
Solved

Expedia Collect taxes

  • June 4, 2025
  • 13 replies
  • 279 views
T

I am desperately looking for suggestions on what to do with our lodging tax on Expedia Collect bookings. With our previous system I was able to make them tax exempt in our PMS and it didn’t impact the channel manager rates and tax. This system does not appear to have that option. 

We have currently been processing payment of taxes with an “external payment” and then I am manually adjusting that. Which creates inaccurate reporting, and a decent amount of extra work. Both of which I thought would be remedied when I switched to Mews. 

Best answer by laura.asplin

Hi, is this the scenario where Expedia pay the taxes? We are actually Beta testing a change to solve this issue. Would you be interested in joining the Beta testing?

    13 replies

    laura.asplin
    Mews Employee
    Forum|alt.badge.img
    • laura.asplinMews Employee
    • Mews Employee
    • Answer
    • June 4, 2025

    Hi, is this the scenario where Expedia pay the taxes? We are actually Beta testing a change to solve this issue. Would you be interested in joining the Beta testing?

      T
      • tracilda
      • Author
      • Apprentice
      • June 4, 2025

      Yes this is that scenario and I would be happy to join the beta testing.

        jrturner91
        • jrturner91
        • Senior Contributor
        • June 4, 2025

        Hey Laura, could we also be added to this beta testing?

        Jeff
        M
        • Miseen84
        • Master Apprentice
        • June 5, 2025

        Hello Everyone!

         

        We have ran into this issue as well. How we managed was by creating a “OTA NO TAX” rate code that was then routed to expedia via the MEWS integration. Before the integration, the no tax rate code was mapped to our channel manager. I hope this was helpful while the Beta testing is in progress.

          laura.asplin
          Mews Employee
          Forum|alt.badge.img
          • laura.asplinMews Employee
          • Mews Employee
          • June 5, 2025

          I should have clarified that our feature only works when using the Expedia Direct Integration. If you are integrating using other channel managers you would have the use the workaround suggested by @misseen84

          M
          • Miseen84
          • Master Apprentice
          • June 5, 2025

          Ooo.. then sign us up for the beta as we are utilizing the integration! Thank you, Laura!

          Robin Gustavsson
          Senior Guru
          Forum|alt.badge.img+2

          Hello Everyone!

           

          We have ran into this issue as well. How we managed was by creating a “OTA NO TAX” rate code that was then routed to expedia via the MEWS integration. Before the integration, the no tax rate code was mapped to our channel manager. I hope this was helpful while the Beta testing is in progress.

          Hello,
          Given our connection being through a CRS, we currently apply the same model using a net rate for Expedia packages.

          Best regards, Robin
          A
          • Agnes
          • Apprentice
          • June 5, 2025

          Hotel Port-Royal : We had the same issue, but Claudine Viau from Mews found the solution, and now everything adjusts perfectly.
          Ask for a follow-up with her so she can explain what she did for us :)

          Agnes

          claudine.vio
          Mews Employee
          Forum|alt.badge.img
          • claudine.vioMews Employee
          • Mews Employee
          • June 6, 2025

          😊Thank you Agnes

          The solution on your site is by using various product rules , but the new beta functionnality will allow to have all this done by the system at the reservation reception ! Its a great functionnality, for Direct Expedia integrations and not yet available in environments (like in Canada) with Tax on tax

           

          laura.asplin
          Mews Employee
          Forum|alt.badge.img
          • laura.asplinMews Employee
          • Mews Employee
          • June 9, 2025

          Yes this is that scenario and I would be happy to join the beta testing.

          I sent you a direct message to get this set up :)

          laura.asplin
          Mews Employee
          Forum|alt.badge.img
          • laura.asplinMews Employee
          • Mews Employee
          • June 12, 2025

          We are ready to roll this our to Beta for the Expedia direct connection, please send me a DM with your contact details and the property you would like it enabled on if you would like to join the Beta.

          timberline
          • timberline
          • Senior Apprentice
          • January 14, 2026

          ​@laura.asplin Jut catching up on this thread. If you are still beta testing, is it possible to be added? If not, is there a timeline for rollout? 

           

          Thank you!

          - Nell
          laura.asplin
          Mews Employee
          Forum|alt.badge.img
          • laura.asplinMews Employee
          • Mews Employee
          • January 15, 2026

          ​@laura.asplin Jut catching up on this thread. If you are still beta testing, is it possible to be added? If not, is there a timeline for rollout? 

           

          Thank you!

          This feature is already rolled out to the US. The feature should be available to you if you are in a state where taxes are withheld.

          Within your accounting configuration you should see an OTA taxes tab that allows you to configure which taxes are withheld within your region.

          Here is an overview: https://mews.atlassian.net/wiki/external/MDIxYjI4NDBmMmM1NDlkZDlhODQ5NTNjNDc5N2ZjY2Y

          Terms and ConditionsCookie settingsAccessibility statement