If you’re looking for a strong example of how automation can simplify operations without losing the human touch, Capsule Hotel Switzerland is one to watch. With Mews, the team has built a fully digital guest journey that feels modern from reservation through to check-out, while keeping day-to-day operations lean and efficient.
One result stands out straight away: automation helps the team manage a hotel with 140+ capsules using just one person per shift, with that same team member also overseeing the F&B department.
Guests benefit from a fully digital experience too. With a digital reception and mobile access keys, over 50% of guests access their capsules using their phones, helping create a smoother arrival experience with less friction for both guests and staff.
Payments are another big part of the story. Mews Payments gives the team one place to manage transactions and reporting, while 100% automated payments reduce manual work and errors. At chapter Lucerne, that setup has also delivered zero chargebacks.
Highlights
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🛏️ 140+ capsules managed with one person per shift.
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📲 Fully digital guest journey supported by digital reception, mobile access and integrated payments.
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📱 50%+ of guests access capsules via phone.
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💳 100% automated payments.
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✅ Zero chargebacks at chapter Lucerne.
For anyone exploring leaner operations, mobile access or more automated payments, this is a case study well worth reading. Huge congratulations to the Capsule Hotel Switzerland team on building a guest journey that is both efficient and genuinely guest-centric.
👉 Read the full case study here.