Petit Hostel is a great example of what happens when automation is built to support both operational efficiency and the guest experience. For a high-turnover hostel managing up to 80 daily check-ins during peak seasons, the goal was clear: automate repetitive tasks so the team could stay focused on guests instead of getting buried in admin.
With Mews, Petit Hostel introduced automated check-ins, payments and housekeeping to streamline day-to-day operations without losing the human touch. Online check-in has been a big part of that shift, with 40% of guests now checking in online and easing the workload on reception teams.
The revenue impact has been just as impressive. Using RoomPriceGenie with Mews, Petit Hostel automated most pricing decisions and saw a 34% increase in RevPAR alongside an 18% increase in ADR from 2023 to 2024.
Training has also become faster and more scalable. Through Mews University, Petit Hostel moved away from one-size-fits-all onboarding and introduced role-based training, helping new hires get up to speed quickly while maintaining efficiency during busy periods.
Highlights
-
🚪 80+ daily check-ins during peak seasons.
-
💻 40% online check-in rate.
-
📈 34% RevPAR increase.
-
💸 18% ADR increase from 2023 to 2024.
-
🎓 Role-based training delivered through Mews University.
For anyone looking at how to scale operations without overwhelming the team, this is a strong case study in using automation intentionally across operations, pricing and training.
👉 Read the full case study here.