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(CLOSED) Beta Testing - Routing of Payments

  • July 22, 2025
  • 34 replies
  • 682 views
laura.asplin
Mews Employee
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Invitation to Beta Test: Improved Payment Routing in Mews

 

We're excited to invite properties to join the beta test for our new payment routing feature —part of our ongoing effort to enhance the default billing experience in Mews.

This update aims to boost front desk efficiency by automatically routing payments to the bill containing the related items, rather than to the unpaid items. This resolves several common challenges, such as:

  • Virtual credit card (VCC) payments landing on the guest's unpaid items instead of the OTA bill, when room nights have been routed there

  • Payments being sent to unpaid items when the relevant charges are on a bill created by billing automation

  • Payments being sent to unpaid items when the relevant charges have already been manually moved to a bill

Detailed feature overview available here.

By ensuring that payments are directed to the correct bill, you’ll save staff time, reduce billing errors, and improve the overall guest experience with smoother payment reconciliation.

If you're interested in early access and helping us shape this feature, please reply on this thread with the name of your property you'd like to enroll. Once we receive your details, I’ll reach out with next steps, including what’s required for participation and what you can expect during the beta period.

Thank you for helping us make Mews better for everyone!

October 14, 2025

This Beta programme is now closed. The feature was released to all properties in September. Feel free to let us know if you have any feedback now this is in production.

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      34 Replies

      O
      • olaberg
      • Navigator
      • July 22, 2025

      Hi, sounds great!

      Please sign up Reisafjord Hotel and Lyngen North As.

      Thank you!

      Lyngen North As & Reisafjord Hotel As
      D
      Forum|alt.badge.img+1

      Hi ​@laura.asplin ,

       

      sounds amazing!

      Please sign up Hey Lou Hotel Frankfurt, Hey Lou Friedrichshafen, Hey Lou Hildesheim, Hey Lou Karlsruhe, Hey Lou Monheim, Hey Lou Nördlingen and Hey Lou Piding.

       

      ​@Linus.Bihn jfi

      mauritsbots
      Trailblazer
      Forum|alt.badge.img+4
      • mauritsbots
      • Trailblazer
      • July 22, 2025

      hi ​@laura.asplin please add WestCord Fashion Hotel to the BETA

       

      ​@ReservationsFashion , FYI :)

      ​@Kayleigh ​@nstockman 

      Questions? Brainstorm? Contact me!
      j.spiess
      Trailblazer
      Forum|alt.badge.img+2
      • j.spiess
      • Trailblazer
      • July 22, 2025

      Hello!

      sign us up (Hotel Spiess & Spiess, Vienna, Austria) please.

      That’s a nice improvement!

       

      kind regards,

      Jean-Philipp.

       

      S
      Community Catalyst
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      • Sonja
      • Community Catalyst
      • July 22, 2025

      Sounds very interesting - count me in :-)

      S
      Forum|alt.badge.img+1

      We would love to try this at The Regent, thank you!

      T.Pohl
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      • T.Pohl
      • Navigator
      • July 22, 2025

      Hi Laura,

      that sounds very good.

      We are interested to join the beta-testing with out ipartment properties.

      Best regards, Thomas

       

      mbrideau
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      • mbrideau
      • Navigator
      • July 22, 2025

      Hi Laura,

      We would be highly interested to try !

       

      L’UNI Appart-Hôtel

      Michael Brideau - Director of Operations - L'UNI Appart-Hôtel
      J
      Forum|alt.badge.img+1
      • JulieLVQ
      • Navigator
      • July 22, 2025

      Hi Laura, 

       

      Please add both Les Lofts Vieux-Quebec and Lofts Vieux-Quebec. 

       

      Thank you, 
      Julie

      laura.asplin
      Mews Employee
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      • laura.asplinMews Employee
      • Author
      • Mews Employee
      • July 23, 2025

      Thanks everyone for your interest! I will reach out via email and confirm your participation. 
       

      I have also added a link to some documentation providing a more detailed overview of the payment routing and how it works.

        A
        Forum|alt.badge.img+1
        • adriahan
        • Navigator
        • July 23, 2025

        Hi ​@laura.asplin 

        please also sign us up to the Beta to test the new function in our following hotels: VAYA Pfunds, VAYA Kühtai.

        Question about 1 scenaraio:

        We have VCC for Secret Escapes bookings which are linked to the guest profile, the night charge will be routed to the company profile. Will the VCC be automatically charged (if we have applied this policy) and then also routed to the company profile with the oivernight stay charges? 

         

        Thank you.

        Adrian Handle | VAYA Group
        laura.asplin
        Mews Employee
        Forum|alt.badge.img
        • laura.asplinMews Employee
        • Author
        • Mews Employee
        • July 23, 2025

        Hi ​@laura.asplin 

        please also sign us up to the Beta to test the new function in our following hotels: VAYA Pfunds, VAYA Kühtai.

        Question about 1 scenaraio:

        We have VCC for Secret Escapes bookings which are linked to the guest profile, the night charge will be routed to the company profile. Will the VCC be automatically charged (if we have applied this policy) and then also routed to the company profile with the oivernight stay charges? 

         

        Thank you.

        Great, I will add you to the list. Yes, absolutely this is one of the main use cases we wanted to solve! The VCC will be automatically charged (assuming you have applied the policy), the payment will be taken using the VCC stored on the guest profile but the payment will be routed to the bill on the company profile if this is where the related reservation/items is.

          Manon Klop
          • Manon Klop
          • Navigator
          • July 23, 2025

          Hi! We at Postillion Hotels would like to be added to this beta as well! 

          ​@Marijn Dorenbos  I am adding you to this pilot 😀

            A
            Forum|alt.badge.img+1
            • adriahan
            • Navigator
            • July 23, 2025

            Hi ​@laura.asplin 

            please also sign us up to the Beta to test the new function in our following hotels: VAYA Pfunds, VAYA Kühtai.

            Question about 1 scenaraio:

            We have VCC for Secret Escapes bookings which are linked to the guest profile, the night charge will be routed to the company profile. Will the VCC be automatically charged (if we have applied this policy) and then also routed to the company profile with the oivernight stay charges? 

             

            Thank you.

            Great, I will add you to the list. Yes, absolutely this is one of the main use cases we wanted to solve! The VCC will be automatically charged (assuming you have applied the policy), the payment will be taken using the VCC stored on the guest profile but the payment will be routed to the bill on the company profile if this is where the related reservation/items is.

            ​@laura.asplin thank you very much for your swift response. That is great news. Does this function also apply to manually added VCC in the guest profile?

            Adrian Handle | VAYA Group
            laura.asplin
            Mews Employee
            Forum|alt.badge.img
            • laura.asplinMews Employee
            • Author
            • Mews Employee
            • July 23, 2025

            Hi ​@laura.asplin 

            please also sign us up to the Beta to test the new function in our following hotels: VAYA Pfunds, VAYA Kühtai.

            Question about 1 scenaraio:

            We have VCC for Secret Escapes bookings which are linked to the guest profile, the night charge will be routed to the company profile. Will the VCC be automatically charged (if we have applied this policy) and then also routed to the company profile with the oivernight stay charges? 

             

            Thank you.

            Great, I will add you to the list. Yes, absolutely this is one of the main use cases we wanted to solve! The VCC will be automatically charged (assuming you have applied the policy), the payment will be taken using the VCC stored on the guest profile but the payment will be routed to the bill on the company profile if this is where the related reservation/items is.

            ​@laura.asplin thank you very much for your swift response. That is great news. Does this function also apply to manually added VCC in the guest profile?

            No this does not apply if the payment is manually charged, it only applies when the payment is automatically added by the system.

            Mathias Rajczak

            Bitte Anmeldung der Beta für den Brauereigasthof Hotel in Aying.

             

            Danke

             

            Mathias Rajczak

              H
              Forum|alt.badge.img

              Hello, 

              Please add Hotel Scheelsminde, Aalborg Airport Hotel and Pier 5 Hotel. 

                Ivo
                Forum|alt.badge.img+1
                • Ivo
                • Rising Star
                • July 29, 2025

                We would love to join with Townhouse Hotel Maastricht

                LBG Hotels
                  Emilie Getaway
                  Forum|alt.badge.img

                  Hi

                  What happens with the payment when billing automation routes the room revenue to a Booking.com bill (owner is still the guest, but associated with Bookin.com), but the city tax remains on the unpaid/deposit bill to be paid by the guest?

                   

                  In this case, the room charge should be paid via the VCC on the bill of Booking.com and the city tax on the unpaid/deposit bill by the guest. We split the bills accordingly, will the VCC payment now be routed directly to the Booking.com bill with this new feature?

                   

                  Thanks for claryfing! 

                   

                  Grt,

                  Emilie 

                  laura.asplin
                  Mews Employee
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                  • laura.asplinMews Employee
                  • Author
                  • Mews Employee
                  • July 29, 2025

                  Hi Emilie

                  This is actually one of the key use cases we want to resolve. In the case of a VCC payment we will route the payment to the bill containing the nights of the reservation.

                  Would you be interested in joining the Beta for this?

                  Laura

                  Emilie Getaway
                  Forum|alt.badge.img

                  Hi Emilie

                  This is actually one of the key use cases we want to resolve. In the case of a VCC payment we will route the payment to the bill containing the nights of the reservation.

                  Would you be interested in joining the Beta for this?

                  Laura

                  Yes please, this is one of the major things I have been waiting for :) 

                    laura.asplin
                    Mews Employee
                    Forum|alt.badge.img
                    • laura.asplinMews Employee
                    • Author
                    • Mews Employee
                    • July 29, 2025

                    I have sent everyone who has expressed interest on this thread a private message to suggest arranging a call to discuss the enablement of the Beta. Please book a meeting in my calendar using the link provided.

                    J
                    • JMK
                    • Community Newcomer
                    • August 7, 2025

                    Hello there,

                    COuld you please sign up The Circus Hotel, The Circus Hostel and The Circus Apartments? 

                     

                    Thanks in advance!

                    Best,

                    Jasmine

                    laura.asplin
                    Mews Employee
                    Forum|alt.badge.img
                    • laura.asplinMews Employee
                    • Author
                    • Mews Employee
                    • August 11, 2025

                    Hello there,

                    COuld you please sign up The Circus Hotel, The Circus Hostel and The Circus Apartments? 

                     

                    Thanks in advance!

                    Best,

                    Jasmine

                    Hi Jasmine. Yes, I have added these three properties. Assuming your Automatic settlements generate in the morning it will be tomorrow before you see any impact. I will assess in the back end and reach out to discuss the results.

                     

                    Laura

                    K
                    Forum|alt.badge.img+2
                    • Kirsten
                    • Navigator
                    • August 12, 2025

                    Hi Laura, I was away on holidays, but I think we would be really interested to test this in BETA! I have just send a mail to two of our hotels, and will let you know asap.

                     

                    Kind regards, Kirsten - Amrâth Hôtels

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