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Expedia rounding differences

Johannes Rott
Guru
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Good morning,

We've noticed a recurring issue with rounding differences of €0.01 when processing VCC payments via Expedia. This happens consistently between MEWS and Expedia, regardless of whether the connection is direct or through a channel manager.

According to MEWS, this is expected behavior and not related to the integration method.

We were wondering:
👉 How do you handle these discrepancies?
👉 Do you have any best practices or recommendations on how to manage or reconcile them?

Thanks in advance for your insights! 🙏
Looking forward to hearing from you.

Best answer by Lisa

Hi Johannes,

We used to have the same problem. We solved it by adding two more decimals, so the rounding is more precise:

Unfortunately, I do not remember where we were able to change the setting - maybe someone else can jump in here?

Sunny greetings from Dresden, Lisa

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Johannes Rott // IMLAUER Hotels
    Did this topic help you find an answer to your question?

    Linus.Bihn
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    • Linus.Bihn
    • Superstar Helper
    • June 12, 2025

    Hi ​@Johannes Rott ,

     

    we do not have this issues with the expedia vccs.

     

     

    Best

    Linus 

     

     

    Johannes Rott
    Guru
    Forum|alt.badge.img

    is Expedia directly connected or through a channel manager?

    Johannes Rott // IMLAUER Hotels
    Linus.Bihn
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    • Linus.Bihn
    • Superstar Helper
    • June 12, 2025

    Expedia is connected via CRM (Siteminder)

    Johannes Rott
    Guru
    Forum|alt.badge.img

    ok, we might do the same...

    Johannes Rott // IMLAUER Hotels
    L
    Forum|alt.badge.img
    • Lisa
    • Helper
    • June 12, 2025

    Hi Johannes,

    We used to have the same problem. We solved it by adding two more decimals, so the rounding is more precise:

    Unfortunately, I do not remember where we were able to change the setting - maybe someone else can jump in here?

    Sunny greetings from Dresden, Lisa

    Robin Gustavsson
    yann.isakovic
    2 people like this
    • Robin Gustavsson
      Robin Gustavsson
    • yann.isakovic
      yann.isakovic
    Johannes Rott
    Guru
    Forum|alt.badge.img

    ​@Lisa thats worth a try, … i will get in touch with support to ask where to set it up...

    Johannes Rott // IMLAUER Hotels
    L
    1 person likes this
    • L
      Lisa
    Robin Gustavsson
    Guru
    Forum|alt.badge.img+2

    Hello,

    As ​@Lisa ​ says, a more precise rounding should help you.
    You can find the tax precision setting under Menu → Property → Finance → Accounting configuration.
    We have ours set to “2” and have no issues.

    Best regards, Robin
    L
    yann.isakovic
    Leif Penning
    3 people like this
    • L
      Lisa
    • yann.isakovic
      yann.isakovic
    • Leif Penning
      Leif Penning
    Johannes Rott
    Guru
    Forum|alt.badge.img

    ​@Lisa i will look for another solution as we decided not to go for 4 digits as it looks a bit weird on the invoice.

    Johannes Rott // IMLAUER Hotels
    L
    1 person likes this
    • L
      Lisa
    yann.isakovic
    Mews Employee

    Hi Johanes,

    This is Yann from Mews support. Thank you for sharing your query in Mews Community! 😊

    As Lisa and Robin mentioned (thanks for that!), the workaround in this case would be to add two more decimals, so the rounding is more precise. I’m sorry I can’t be more helpful here.

    Have a great day!
    Yann

    Robin Gustavsson
    L
    2 people like this
    • Robin Gustavsson
      Robin Gustavsson
    • L
      Lisa
    Johannes Rott
    Guru
    Forum|alt.badge.img
    Yann.Isakovic wrote:

    Hi Johanes,

    This is Yann from Mews support. Thank you for sharing your query in Mews Community! 😊

    As Lisa and Robin mentioned (thanks for that!), the workaround in this case would be to add two more decimals, so the rounding is more precise. I’m sorry I can’t be more helpful here.

    Have a great day!
    Yann

    Hi Yann, thank you but this might be a bit weird on the invoice. i will think about this … :-)

    Johannes Rott // IMLAUER Hotels
    yann.isakovic
    1 person likes this
    • yann.isakovic
      yann.isakovic
    Robin Gustavsson
    Guru
    Forum|alt.badge.img+2
    Johannes Rott wrote:
    Yann.Isakovic wrote:

    Hi Johanes,

    This is Yann from Mews support. Thank you for sharing your query in Mews Community! 😊

    As Lisa and Robin mentioned (thanks for that!), the workaround in this case would be to add two more decimals, so the rounding is more precise. I’m sorry I can’t be more helpful here.

    Have a great day!
    Yann

    Hi Yann, thank you but this might be a bit weird on the invoice. i will think about this … :-)

    ​@Johannes Rott  What precision are you currently using? I agree that having four decimals isn't ideal, so we've set ours to 2 and haven't experienced any issues.

    Best regards, Robin
    Johannes Rott
    Guru
    Forum|alt.badge.img

    ​@Robin Gustavsson we do have set two as well but still struggeling. 

    Johannes Rott // IMLAUER Hotels
    Robin Gustavsson
    Guru
    Forum|alt.badge.img+2
    Johannes Rott wrote:

    ​@Robin Gustavsson we do have set two as well but still struggeling. 

    Okay… I don’t recall us doing anything else.
    Perhaps your market manager at Expedia can advise you if there are any rounding settings they can adjust from their end.

    Best regards, Robin
    Johannes Rott
    Guru
    Forum|alt.badge.img

    ​@Robin Gustavsson yes thought so to, wating on their response. but it might will not solve the problem. i will keep you folks updated :-D 

    Johannes Rott // IMLAUER Hotels
    Robin Gustavsson
    1 person likes this
    • Robin Gustavsson
      Robin Gustavsson

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