So many of our fully paid bills are stuck in “Unpaid items / deposits” bills.
It’s causes so many problems with delays on checkout, people not noticing the error and thinking they checked the person out when they didn’t. We have to go back and close so many bills after they have been checked out also.
Does anyone know if there is a simple solution to this, have we got something set up wrong?
Thanks!
Hey, we have the same frustration!
We have discussed many times with Mews over the years but unfortunately there is no automated fix. What we do is the night shift goes thru all the reservations ‘not available for check-out’ and manually moves all bills from ‘unpaid items/deposits’ to an ‘open bill’.
FYI in our properties/legal environment we cannot close bills in advance, we close bills upon departure.
I would love to know if anyone else has come up with a better way, or can share what they use the unpaid items/deposit bill for?
Great, thank you for your reply Sam. It just seems like something that should be so simple to fix.
It really does cause us so much problems. Especially as 99% are fully paid. It’s just manual work for no reason I can see.
Thank you for bringing this up 
I found this feature request - is this the same case, you are talking about?
If so, please vote for it and ask all your colleagues to do so! I will ask around internally about this too!
Have a great day! 
Hello @Jones @Sam I am Niki from the Product Design team and I work on Billing and Finance within Mews. We will be looking at this behaviour towards the end of the year and I would love the opportunity set up a call with you to discuss this issue so that I can gain your insights for the redesign? Let me know if you would be open to this?
Have a great day!
Hi Niki,
Thank you for your reply. Absolutely I would be interested in a call. Getting this changed would genuinely improve our check-out experience for guest and employee and save us the job of going through the accounting ledger to manually close ones where employees had gotten flustered and confused with the error.
Have a great day!
Sam
Fabulous! @Jones I will send you a private message
Hi Niki,
So happy to hear this will be worked on! This gets brought up constantly by our teams. Feel free to reach out to me for any feedback.
Thanks, Sam.
Hello, I see this topic has the status SOLVED? Does this mean it is working for everyone now? We still experience problems with this and a lot of manual work. Thanks
Hello @wkok,
I just came across your message and I wanted to clarify.
The “Solved” status in community means the question was answered, not that the feature was deployed, that would still need to be followed on the Feedback page.
I talked to our product team and this feature is still on our roadmap, but I am not sure about the exact timing.
I hope this explains the confusion 
Thank you for your patience!
Hi, we have been working on a small improvement to help minimise streamline the checkout process and reduce the manual workload.
We have made a change so that when you choose to check a guest out and close balance bills the system will check whether the items in unpaid items and deposits are balance and if they contain only one reservation it will automatically convert it to a bill and close it. This should help to automate the process in the majority of cases.
I am currently looking for Beta testers to provide me with feedback on this change so if you are interested please let me know.
yes, I would be happy to be part of the Beta test team.
wkok wrote:
yes, I would be happy to be part of the Beta test team.
Thanks wkok, I have sent you a DM to arrange.
wkok wrote:
yes, I would be happy to be part of the Beta test team.
@wkok just checking whether you have seen my DM? Keen to get this feature enabled for you but I need your contact details
Hi,
Great!
I would absolutely like to be part of the beta testing!
Thanks,
Sam
Jones wrote:
Hi,
Great!
I would absolutely like to be part of the beta testing!
Thanks,
Sam
Hi Sam,
Great, thank you I will send you a Direct Message now. @Jones