Flag a difficult guest

Discuss Mews Products Mews PMS & Property Operations
1

Hi -

What is the best approach to flag a difficult customer so that if they book a reservation with you in the future you will know and can make the decision to cancel them.. Any help would be greatly appreciated.

Thanks,

2

I think I found it.. if you classify someone on a blacklist?.. wondering what that does

3

Hello @Winterparkchateau You have also the “Problematic” one that could do

The blacklist one will block you or your team to book a room for that particular unwelcome guest like illustrated here below

but i don’t know if is gonna work if the reservation arrives through an OTA…

Regards

Stephane

4

Hello @Winterparkchateau,

what @smehia mentions is correct and he is right that the “Blacklisted” customer will not work when booking via OTA (meaning they can still book).

Here is more info about blacklisting.

I think the suggestion of “Problematic” is great, you can find it in the customer profile under internals tab:

Thank you!

5

We just blacklisted a customer last week. We allowed him to stay the final night aaaaand…

  1. It was shown as blacklist when he wanted to do a room charge at the bar (Pos: Lightspeed) so was unable to charge an item to the room
  2. he used a different email address and was still able to book a room for the following day.
  3. So now my question: Does blacklist work on name or only email?
6

Hey @DanS !

so to respond to C. - the email is the unique identifier, so yes, if they use a different email, they can still book.

The name would not work as many people share the same name so we can´t blacklist every John Doe in the world :thinking:

7

MarketaOupi wrote:

Hey @DanS !

so to respond to C. - the email is the unique identifier, so yes, if they use a different email, they can still book.

The name would not work as many people share the same name so we can´t blacklist every John Doe in the world :thinking:

I mean, with a name like John Doe… we should blacklist them all :wink: